Personal Data Protection
Act (PDPA)
We, Knowledge Channels Synergy Sdn Bhd
(Company No. 689327-M), with our registered office and principal place of
business at No 7 Lorong Universiti C, Section 16, 46340 Petaling Jaya, Selangor
and our subsidiaries (collectively ÒKCHANNELSÓ) provide a range of IT-based services.
We are committed to protecting all Personal Data kept by us and providing our customers with
the highest levels of customer service. KCHANNELS is bound by the Personal Data Protection
Act 2010, General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia,
and the Communications and Multimedia Act 1998, which set out a number of principles concerning
consumer protection in Malaysia.
For the purpose of this Privacy Policy:
ÒPersonal DataÓ means any personal
information relating to KCHANNELSÕs customer that the customer has provided to KCHANNELS
or made available to KCHANNELS due to his/her contract with KCHANNELS, e.g. name,
Identity Card / Passport No., address, information about his/her transactions
with KCHANNELS such as contact number, account number, account balances,
payment history, and account activity.
ÒSensitive Personal DataÓ comprises information as to the customerÕs physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, commission or alleged commission of any offence or any other Personal Data determined by law; and Òthird partiesÒ means a person or a company who is not a party to a contract or a transaction with KCHANNELS, but excluding KCHANNELSÕs agents, subsidiaries, contractors, sub-contractors and professional advisors.
KCHANNELS reserves the right to change any
portion of this Policy. KCHANNELS will announce such changes through its
dedicated webpage [www.KCHANNELS.com]
1. SCOPE
This Notice applies to all operations and business units of KCHANNELS. To
the extent any operations or business unit of KCHANNELS already has a data
protection Notice in place; this Notice shall supersede and replace any such
notice.
2. RESPONSIBILITY
The Customer Service Division is responsible for the customer access and
correction of personal data, notice and choice process to limit processing of
personal data and the Privacy Department in Legal Division is responsible for
the monitoring the administration of this Notice and monitoring enterprise wide
compliance.
3. EFFECTIVE DATE
This notice is effective as at August 1 2013.
4. PERSONAL DATA PROTECTION PRINCIPLES
4.1 General Principle:
4.1.1 KCHANNELS will use, process, record, hold, store, share and disclose
(ÒprocessÓ) Personal Data with the consent of the customer.
4.1.2 Continuance of use of KCHANNELSÕs
services and/or products shall amount to the customerÕs consent for the
processing of its Personal Data by KCHANNELS.
4.1.3 KCHANNELS will record and maintain a
record of consent by your continued use of our services as appearing on our
active customer database.
4.1.4 If you are under 18, you should ensure that
you obtain the consent of your parents or legal guardian before using our
services and/or products.
4.2 Notice and Choice Principle:
4.2.1 Please be informed that KCHANNELS will process customerÕs Personal Data for the following reasons and MAY disclose:
-to companies and organizations for the
performance of KCHANNELSÕs contract of providing any goods or services to the
customer;
-for profiling your service preferences.
-to companies and organizations for compliance
with any legal and/or regulatory obligations to which KCHANNELS is subject, in
addition to any obligation imposed under KCHANNELSÕs contract with the
customer;
-to companies and organizations that act as KCHANNELSÕs
payment channels including and without limitation, financial institutions for purposes
of maintaining financial records, assessing or verifying credit and
facilitating payments of any amount due to KCHANNELS;
-to other service providers or third parties
nominated by KCHANNELS either solely or jointly with other service providers,
for purposes of establishing and maintaining a common database of customers or
processing data as an outsourced entity both within and outside Malaysia;
-to send you information, promotions and
updates including marketing and advertising materials in relation to our goods
and services and those of organisations selected by KCHANNELS;
to companies and organizations that act as KCHANNELSÕs
agents or contractors for the purposes of recovering any amount due to KCHANNELS;
-to regulatory bodies or other government
authorities in compliance with requirements under the law or towards the
detection or prevention of crime and/or fraud;
-to any party involved in or related to a
legal proceeding, for purposes of the proceedings;
-to protect KCHANNELSÕs vital interests;
-for the administration of justice;
-to promote any of KCHANNELSÕs products
and/or services; or products, services and special offers of third parties
whose products and services we think may be of interest to you; and;
-for the exercise of any functions conferred
on any person by or under any law.
4.2.2 KCHANNELS collects personal data from
customer application forms prepaid registration forms customer relationship
managements systems and our network systems in order to assess your needs and
provide you better service. KCHANNELS may transfer the customerÕs Personal Data
to third parties both in Malaysia and overseas providing outsourced data
storage or data processing services for KCHANNELS.
4.2.3 Any customers who have provided his/her
Personal Data prior to this Policy, may contact KCHANNELS using the contact
details set out below to know what types of Personal Data have been processed
and the purpose for the processing.
4.2.4 Save in accordance with this Privacy
Policy and except as permitted or required under any enactment, law, statute or
code, KCHANNELS will not use or disclose the customers' Personal Data without
prior written consent.
4.2.5 You will be given the opportunity to
'opt-out' of having your Personal Data used for purposes not directly related
to the Services or KCHANNELSÕs Websites at the point where KCHANNELS asks for
information. If you do not wish to receive our promotional updates you may
opt-out of receiving these communications by contacting KCHANNELS at the
contact numbers listed below. But please note that should you decide to
Òopt-outÓ, we may not be able to provide you with certain Services and your
subscription to or application for certain Services may be declined, denied or
refused by KCHANNELS.
4.2.6 KCHANNELS is obliged to disclose your
cell phone number to other network operators to enable the use of the Services.
Should you refuse to permit such disclosure, KCHANNELS may not be able to
continue providing you with certain Services.
4.3 Disclosure Principle:
4.3.1 KCHANNELS will only disclose Personal Data to comply with any government
agency notification requirements; and/or for the purpose for which the Personal
Data is processed where you have consented to disclosure.
4.3.2 KCHANNELS may from time to time,
contact you on behalf of external business partners about particular goods,
offers or services that may be of interest to you. In those cases, Personal
Data that may identify you will not be transferred to the third party. All
communication whether from KCHANNELS or KCHANNELSÕs business partners will be
sent to you by KCHANNELS.
4.3.3 KCHANNELS may disclose your Personal
Data to subsidiaries or any other entity for the purpose as outlined in
paragraph 4.2.1.
4.4 Security Principle:
KCHANNELS is responsible for taking prudent steps to safeguard the
confidentiality and security of all Personal Data, including appropriate
procedural, organizational and technical steps to protect personal data from
accidental or unlawful destruction or accidental loss, alteration or
disclosure. These steps include entering into written agreements with
subcontractors who process Personal Data in accordance with KCHANNELSÕs
instructions and incorporating KCHANNELSÕs own data protection standards as a
minimum.
4.5 Retention Principle:
In executing its responsibilities with respect to the confidentiality of
Personal Data, KCHANNELS will employ a number of safeguards, appropriate to the
sensitivity of the information, to protect Personal Data against loss or theft,
as well as unauthorized access, disclosure, copying, use, or modification. Such
safeguards will include physical measures, organizational measures and
technological measures, for example locked filing cabinets, restricted access
to offices, security clearances and limiting access on a "need to
know" basis and use of passwords and encryption. Procedures for
implementing these measures will be communicated to all KCHANNELSÕs employees
and third parties to ensure compliance with this principle.
4.6 Data Integrity Principle:
4.6.1 KCHANNELS strives to maintain complete, current, and accurate information
about its customers. Any inaccurate information that is brought to KCHANNELS's
attention will be corrected as quickly as possible after notification.
Procedures will be maintained to ensure that any reported inaccuracies are
promptly and effectively handled and that customers' information remains as
accurate, current and complete as possible.
4.6.2 You are obliged to provide your
personal data to KCHANNELS. Failure to provide complete and correct information
to KCHANNELS as required in the Agreement including the Registration Form or
any Addendum, may result in the customer's application for services being rejected,
the service or Agreement being terminated and/or correspondence from KCHANNELS
including without limitation, bill statements failing to reach the CUSTOMER.
4.7 Access Principle:
Any person dealing with KCHANNELS can have access to his/her Personal Data that
KCHANNELS has in its possession or control and may request that his/her
Personal Data be amended for purposes of accuracy and completeness.
5. SENSITIVE PERSONAL DATA
5.1 KCHANNELS does not process any Sensitive Personal Data in its ordinary
course of business.
5.2 If need arises, KCHANNELS will obtain
explicit consent from the customer before or when it processes Sensitive
Personal Data.
5.3 KCHANNELS may process Personal Data without
the customerÕs consent only in limited circumstances as permitted by law.
6. KCHANNELSÕS WEBSITE
6.1 KCHANNELS provides products and services via its various apps and websites. When a
customer visits KCHANNELS' websites the web servers generally record anonymous
information such as the time, date and URL of the request. This information
assists KCHANNELS to improve the structure of its websites and monitor their
performance. From time to time KCHANNELS may also use third parties to analyse
this anonymous information.
6.2 As mandatory in the usage of the KCHANNELSÕs
websites KCHANNELS may require standard information such as a customerÕs Login
ID, password, Personal Data for verification purposes, contact details and
identification numbers. This information is necessary for KCHANNELS to provide
the services the customer applied for. The customers are required to maintain
the secrecy of his/her Login ID and Password enabling him/her to access the KCHANNELS
home page. It is strongly stressed that KCHANNELS will not be able to secure
the Personal Data if the customer reveal his/her Login ID and Password to
anyone, and as such, is not liable for any breach of Personal Data.
7. IP ADDRESSES AND COOKIES
7.1 KCHANNELS also collects Internet Protocol (IP) addresses. IP addresses are
assigned to computers on the internet to uniquely identify them within the
global network. KCHANNELS collects and manages IP addresses as part of the
service of providing internet session management and for security purposes.
7.2 The KCHANNELSÕs websites may transmit to
any customerÕs computer a ÒcookieÓ. A cookie is a package of data that allows KCHANNELSÕs
server to identify and interact more effectively with the customerÕs computer
having to spend time on identifying each customer user, thereby also providing
additional login convenience. The customer may configure and personalize its
current browser to refuse, reject or delete such cookies.
KCHANNELS is committed to protecting the
Personal Data of all customers KCHANNELS deals with.
If you have any questions in relation to this Privacy Notice, please
contact us using where applicable the numbers below :
Dial +603 79564359 - from any operator
between 9.00am and 5.00pm, Monday to Friday.
Alternatively, you can write email to The ADMINISTRATOR at info @ kchannels.com. You may also use this email address to communicate any concerns you may have regarding
compliance with this Privacy Notice.